Enablement & Courses
At Falco UX, we don’t teach theory in isolation. We teach by doing — blending design, strategy, and leadership practices in formats tailored to your organisation’s needs. From executive education to hands-on delivery courses, every session is structured, measurable, and grounded in real-world experience. Our philosophy is simple: clarity builds confidence, and confidence drives change.
Service Design + Strategy
The Course
A flagship cohort-based programme that bridges research, service design, and strategic delivery. Adapted from Paula Falco’s academic curriculum at Goldsmiths University of London, it’s designed for teams ready to move from insight to measurable impact.
Who It’s For
Cross-functional teams (Product, UX, Ops, Marketing, CS) and sponsors at executive level who need a shared language for customer experience, opportunity mapping, and strategic alignment.
Syllabus
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Problem Framing & Success Metrics
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Research & Rapid Insight Gathering
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Personas & Value Propositions
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Journey Mapping & Service Blueprinting
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Opportunity Prioritisation
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Experimentation & Validation
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Operationalisation (RACI, cadence, decision rights)
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ROI of Design
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Measurement & Continuous Improvement
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Capstone Presentation
Outcome
Teams finish with a service blueprint, prioritised backlog, ROI framework, and confidence in using design strategically to deliver measurable business results.
Speaking the Stakeholder Language
The Course
A powerful executive workshop that helps design and product leaders communicate with clarity and credibility in the boardroom. Participants learn to connect creative thinking to financial impact and strategy.
Who It’s For
Mid-to-senior design, product, and innovation leaders who want to gain influence, secure investment, and demonstrate the ROI of design-led work.
Syllabus
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Understanding Stakeholder Priorities & Incentives
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Business Metrics That Matter (ROI, CAC/LTV, Opex/Capex)
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Translating Design Decisions into Financial Language
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Building Business Cases & Investment Narratives
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Executive Storytelling & Presentation Clinics
Outcome
Participants leave able to quantify the value of design and articulate it in the language of CEOs, CFOs, and boards — turning creativity into credible business strategy.
Professional Development for Teams
The Course
A practical leadership and communication programme that builds self-awareness, confidence, and clarity. Developed through Paula’s work as a mentor, lecturer, and coach, this course focuses on emotional intelligence as a professional skill.
Who It’s For
Emerging leaders, senior ICs, and managers ready to grow from delivery-focused roles into leadership.
Syllabus
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Personal Brand & Career Architecture
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Influence Without Authority
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Stakeholder Communication Under Pressure
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Feedback, Coaching, & Empathetic Leadership
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Capstone: Personal Development Plan
Outcome
Participants gain the tools to lead with empathy and confidence — improving collaboration, communication, and alignment across teams.
Project Management for Transformation
The Course
Project management redefined: clear, calm, and strategic. This course equips leaders and delivery teams to manage projects with foresight and control, aligning daily work with organisational outcomes.
Who It’s For
Project managers, product owners, and transformation leaders seeking to strengthen governance, communication, and delivery rhythm.
Syllabus
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Strategic Project Setup & Goal Alignment
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Roles, Governance & RACI Models
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Hybrid Delivery Frameworks (Agile, Waterfall, and Blended)
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Risk & Dependency Management (RAID Logs)
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Communication Frameworks for Stakeholders & Executives
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Metrics & Continuous Improvement
Outcome
Teams leave with practical frameworks to manage complexity, improve accountability, and build predictable, transparent delivery systems.
Custom Corporate Training
The Course
We tailor every programme to your organisation’s reality — addressing the gaps between intent and execution. Whether you’re aligning executives, scaling a design function, or strengthening governance, we design the learning experience around your context.
Who It’s For
Executives and teams across industries seeking bespoke learning experiences grounded in measurable business outcomes.
Sample Workshops
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Executive Alignment Offsites
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DesignOps Accelerators
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ROI Bootcamps
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Discovery-to-Delivery Integration
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Nonprofit Capacity Building & Governance
Outcome
Clearer strategy, stronger collaboration, and measurable skill uplift across teams — all built to sustain transformation long after the sessions end.
Why hire us?
15+ years
Academic-level rigour paired with real-world delivery experience.
Every course produces usable artefacts — not theory, but templates, frameworks, and playbooks.
Designed to scale from small teams to enterprise-level cohorts.
of experience teaching, mentoring, and training leaders globally.
Average improvement in design-to-delivery efficiency
40%
Reduction in delivery friction post-training
7 countries
Other Services
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